How do I order?
- Select your product from the shop
– Choose whether or not you would like a pdf proof.
– For the canvas prints you will also need to choose your border edge.
– Upload your image on the product page
– Add the item to cart
– You can change quantity if necessary in cart
– Complete checkout and make payment
– The order confirmation page will allow you to upload your images
Where Do I Upload my Image?
On the product page before you add the item to your cart.
If you encounter an error or you miss the image upload then don't worry. You can still complete the order and then email email@example.com with your image or a link to if too large for email. Please ensure you state your order number when sending your image.
All orders will be delivered within 3-5 days. Our canvases require 1 working day to settle under tensioning of the frames before they are delivered. Please make sure to keep things speeded up that you approve your proof quickly (if pdf proof option is chosen). You should receive your proof within 24hrs (working days only), if after that time then please check your spam folder in case it has landed in there.
Please note deliveries to Northern Ireland will incur a delivery charge.
You must select a delivery address, where someone will be available to sign for the delivery. Or goods maybe returned to the sender, resulting in a re-delivery charge.
Please ensure that you check your item thoroughly when delivered and before signing for the item as ‘ok’.
-If goods arrive in an unacceptable condition then please sign as damaged with the courier.
-All damages must be reported within 24 hours of delivery, to firstname.lastname@example.org
-In the event of reporting a damaged parcel, you may be requested to provide photographic evidence, or make the goods available for inspection.
-As soon as you have signed for the goods as ‘ok’ by the delivery driver then we cannot be held accountable for any damage occurred in transit and any claim will most likely be unsuccessful.
Can I re-tension my canvas, it’s gone a bit baggy!?
There are 4 tabs located on the inside corners of your canvas if you turn it over. Gently tap these with an appropriate hammer to re-tension the canvas. Be careful not to tap them too far as this may tear the canvas.
How do I look after my canvas?
Do not use any solvents or chemicals to clean your canvas, such as household polish etc. Just periodically give it a wipe over with a lint-free cloth.
What’s the difference between a canvas and poster print?
A canvas is printed on a premium cotton based material which is then stretched over a frame and supplied to you ready to hang on your wall. A poster is printed on blueback poster paper and supplied trimmed and unframed. You can then frame this yourself.